Mid-Market – Enterprise

With FirstCloud, distributed organization can experience the flexibility and cost savings of a hosted solution, without sacrificing features, security or reliability.

Business Phone System

Unify your workforce

Do you have multiple locations? A distributed workforce? A salesforce of road warriors? FirstCloud gives you the opportunity to connect all your locations and workers under one unified solution.

  • Fortune 500 features: Full-featured without the archaic PBX.
  • Lower overall costs: Experience lower monthly bills with unlimited calling plans.
  • Scalable and flexible: Handles thousands of employees across multiple locations.
  • CRM integration: Connect Salesforce or Sugar CRM to your virtual office.

Boost collaboration & productivity

Collaboration can be powerful when organizations work together for a common goal. But with distributed offices and mobile and remote employees, it can be an overwhelming challenge.

FirstCloud offers a variety of productivity enhancing add-on bundles including:

  • Call Whisper
  • Call Barging
  • Web Conferencing
  • Call Recording
  • Internet Fax

Empower your team with hosted call-centre solutions

Expensive phone systems
+ Need for advanced call centre capabilities
+ System management staff
A headache.

FirstCloud Call Center solutions are ideally suited for call contact centers. They were built from the ground up as true hosted applications to give you a powerful, easy-to-use platform that will improve your customer interactions as well as your team’s efficiency.

  • Advanced features: Advanced capabilities like skills-based routing to direct your callers to the agents with the right skills.
  • More flexibility: Features like multi-media queuing let you streamline distribution of phone, email, and web chat interactions.
  • Powerful options: Features that can save valuable time like voice broadcasting.

You have the power to establish call routing rules and agent groups without limiting yourself to a single physical location. Making changes is super easy. Plus, you can assemble a custom fit solution for each agent.